Better is operated by Diligent4. This policy explains what data we collect, how we use it, and what control you have over it. We keep it straightforward.
1. What We Collect
- Account info: If you sign in with Google, we receive your name, email address, and profile picture from Google OAuth.
- Dispute content: The text you submit describing your side of a case.
- Voice recordings: If you use voice input, your audio is sent to OpenAI Whisper for transcription. Audio is processed in real time and is not stored after transcription is complete.
- AI-generated content: Briefs, verdicts, deep analyses, and appeal results produced by our AI systems.
- Payment data: Payment transactions are handled by Stripe. We do not store your credit card details. We retain records of what you purchased and transaction IDs.
- Cookies: Session cookies for case access and authentication cookies if you sign in with Google.
- IP addresses: Collected for rate limiting and abuse prevention. Not linked to your identity.
2. How We Use Your Data
- Processing your dispute through our AI systems to generate briefs and verdicts
- Maintaining your case history (if signed in)
- Processing payments through Stripe
- Rate limiting and preventing abuse
- Improving the product (aggregated, non-identifiable usage patterns)
3. What We Don't Do
- We do not sell your personal data to anyone
- We do not share your dispute content with third parties beyond the AI providers necessary to operate the service
- We do not use your dispute content for advertising or marketing
- We do not build advertising profiles from your data
4. Third-Party Services
We use the following third-party services to operate Better. Each has its own privacy policy:
- Anthropic (Claude): AI processing for advocate briefs, verdicts, and analyses. Dispute content is sent to Anthropic's API.
- OpenAI (Whisper): Audio transcription. Voice recordings are sent for transcription and not retained by us afterward.
- Stripe: Payment processing. Stripe handles all card data directly.
- Google: OAuth authentication for sign-in.
- Vercel: Application hosting.
- Neon: PostgreSQL database hosting for case data and user accounts.
5. Data Retention
- Cases and verdicts: Stored indefinitely so you can access your case history.
- Audio recordings: Deleted immediately after transcription. We only store the resulting text.
- Session cookies: Expire after 7 days.
- IP addresses: Rate-limiting data is stored temporarily in Redis and expires automatically.
6. Your Rights
You can request to:
- Access the personal data we hold about you
- Delete your account and associated case data
- Receive a copy of your data
To make a request, email us at support@better-solve-it.com. We'll respond within 30 days.
7. Cookies
We use the following cookies:
- Session cookies: Used to authenticate your access to specific cases. These are essential for the service to work and expire after 7 days.
- Auth cookies: Set when you sign in with Google to maintain your authenticated session.
We do not use advertising cookies, tracking pixels, or analytics cookies.
8. Children
Better is not intended for anyone under 18 years of age. We do not knowingly collect data from minors. If we learn that we have collected data from someone under 18, we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. If we make significant changes, we'll update the “Last updated” date at the top. Continued use of Better after changes constitutes acceptance.